Common problems & Solution Q: Question A: Answer S: Solution
1.Q: When you received the product, you find the water tank has water
A: It was not used, our QC has double checked before delivery, in order to bring high-quality shopping experience to our customers.
S: You can clean it by the dry towel.
2.Q: It leaks when ironing
A: The temperature of the steamer is not enough.
S: You need to adjust the temperature dial to a suitable temperature, and hang it until the light is turned off, then you can start to steam.
3.Q: When ironing, there is scale and impurity on the baseboard
A: Hard water scale was forming in the floor.
S: You need to clean it up once or many times.
4.Q: The baseboard will leak when stored
A: It was not in the high temperature when not used, when you press the steam button, the water will leak from the base board.
S: You need to dry the water tank after used.
5.Q: Steam was not continuously
A: This product is explosive steam, not continuously steam, you need to press the button,it comes out in spurts.
S: General electric iron, garment steamer and brush steamers are all ordinary steam, the steam is slow, which is very difficult to penetrate the clothes effectively. But this steamer is explosive steam, which can spurt immediately, protect clothes effectively and has the ironing, sterilization,acarus killing functions.
6.Q: Does not remove any wrinkles at all
A: Most of the time, if you couldn't operate it well, it will not steam, so that it will not remove the wrinkles at all.
S: Firstly, if it not spurts steam at the first time, you need to continuously press the steam button after the working light is turned off, because the air has blocked the water tank pipeline. Secondly, you need to master the rate of this product, quickly press 1 or 2 every time but the best interval is 2 seconds.
?NEW & UPDATED DESIGN: The ceramic soleplate makes the steamer heating up just 50s and prevents clothes from damaged. It provides a powerful and stable steam to remove heavy wrinkle, odors and degerming.
?POWERFUL & CONVENIENT?It can be used as a stemmer and iron, either fabric lying flat which is convenient for any clothes or vertically hanging which is convenient for removing wrinkles from curtains and drapes or freshening up hard to iron garments.
?HOW TO USE: Add water to the max line of the tank(180ml), plug into the socket and press the heating button, after 50s, when the power indicator light is off, press the steamer button, then it begins working.
?MINI PORTABLE FOR TRAVEL: Delicate and smooth design, perfect for home or travel, perfectly into a suitcase while traveling. One bristle brush and one linen brush, assemble the brushes with the soleplate and 180ml measuring cup to give you the best experience.
?WHAT YOU GET: Our mission is to provide the best product and service to our customers. If you are not satisfied with our product, we will refund you without hesitation and you can also enjoy the worry-free 12-month warranty freely.